Co-Managed IT Services in Gold Coast

We work with internal IT departments under a co-managed arrangement to perform just the IT functions you require and provide consulting services in a complimentary capacity. We think of ourselves as an extension of your business that is there when you need it.

Request our Managed IT Services Gold Coast Brochure for details of our service packages.

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Enhancing Your IT with Co-Managed Services

If you have an in-house IT professional or department or you are the person responsible for your organisation’s IT requirements, partnering with an outsourced provider can help you achieve your goals in several areas, including automation, operational efficiency, cyber security and more. As your IT solutions and technology services partner, our team can also assist with managing projects, resolving complex technical issues, 24/7 monitoring and completing upgrades.

For Business Managers

Adding more staff is easier said than done, especially in the IT department. Aside from the cost, qualified individuals are few and far between. Easily gain access to experts you can rely on through our Gold Coast co-managed IT services. Our team provides flexible, scalable, and specific expertise to augment your in-house team and even fill in for its members when they’re away.

Business professional using tablet and laptop
Photo of BITS Technology Group team member setting up computer

For IT Managers

IT co-management is the ideal solution for IT heads and departments looking for extra hands in managing projects and issues. We provide a host of different essentials, from training materials to Level 2 and up help desk support and access to our monitoring tools. This way, your team can concentrate on managing priority requests that require your utmost attention.

What’s Inside Our Co-Managed IT Service Package?

Level 2+ Support for Complex IT Issues

While internal IT has the day-to-day covered, we help with research and recommendations, difficult or specialised support tasks and project work.

Level 1+ Support for Leave Cover

We take care of level 1 and up support requests for your users while your IT team is on leave.

Access to Tools and Training

Get access to our toolset that includes remote management of devices,  training resources, and administrator documentation.

24/7 Monitoring

Receive automated network and device alerts from our 24/7 proactive monitoring tool. We can also customise reports and frequency on request.

Cyber Security and Awareness Training

Complete management of cyber security, including enrolling users into our cyber security awareness self-learning program.

Ongoing Advisory

We can arrange monthly, bi-monthly or quarterly technology meetings to discuss your IT strategy, keep alignment and review your infrastructure.

Dedicated Account Manager

Your Account Manager will coordinate your IT needs with our team and report the results to you.

Ongoing Maintenance

We carry out routine maintenance on all systems and devices in-line with industry standards.

To get the full list of included features, contact us to request a managed service offering.

Partnering with Your IT Team in Six Steps

Planning is an important step in arranging your IT requirements for co-management. It pays to know which tasks will be delegated to the in-house support team and which will be managed by our IT experts. We methodically explore your IT infrastructure to identify areas that can be improved in the short and long term.

Photo of BITS Technology Group office with staff members

1. Discovery

Our team finds out how it can improve your existing IT infrastructure to fulfil the needs of your business more effectively.

2. Outlining

Once we’ve gathered enough details about your needs, we’ll create and deliver an outline describing the areas of improvement.

3. Onboarding

It’s important that we know exactly how your IT infrastructure works. For this, we task our technology solutions experts with documenting every aspect of the infrastructure.

4. Tools and Training

Our co-management system uses the latest tools, which we provide access to clients. We also provide training sessions for your internal IT department.

5. Technology Meeting

After a few months (depending on your preference), we call a technology meeting to ensure your strategy remains in line with your business goals.

6. Leave Cover

If some or your entire IT team is on leave or unavailable, our team can step in and assume its responsibilities until their return.

Frequently Asked Questions

What is a co-managed IT service?

A co-managed IT service partners with a business’s internal IT department or team to help manage and improve infrastructure. These IT management solutions often have experts in different areas that can be leveraged for research and project management, leaving the in-house team free to manage other day-to-day IT-related activities.

What kind of duties can you help with?

Our team looks after cyber security, device monitoring, IT-related projects and other level 2 or higher support requests.

Can you take over all duties temporarily?

Our team can cover level 1 and up support requests directly from users or a main point-of-contact while internal IT is on leave.

Do I need my IT system to be co-managed?

Getting co-managed IT support for your Gold Coast business can help you move forward with complex projects, access a range of experts, implement advanced tools and improve IT infrasture without hiring and managing additional staff.

Cyber Security User Training

“The ongoing advice, management and services provided by BITS Technology Group has consistently allowed our firm to explore new technologies in establishing ongoing efficiencies during the continued growth of our business.”

Andrew Lawrenson
Sunshine State Compensation Lawyers

BITS Technology Group acts like our in-house tech department. They understand the needs and budgetary constraints of a small business and have worked with us to provide solutions that match our growth demands. The BITS team provides excellent support and are always responsive to our needs. We have been a happy client of BITS for the past 3 years and highly recommend their services

Michelle La Franchi
CPE Travel & Conferences Brisbane

We have been customers of BITS for many years now and we have been extremely happy with the service we have received. We are an allied health clinic and all our systems are cloud based, online and require security which BITS look after. If we ever have any issues they respond efficiently and resolve the problem. Their staff are great and explain everything clearly and thoroughly. I would highly recommend BITS.”

Wayne Robinson
Brisbane Foot Clinic Brisbane

BITS Manage our entire IT ecosystem – from strategy through to support. They are flexible enough to cater to our specific needs and agile enough to keep up with our growth – which in an acquisitions business, is paramount. They even have staff members embedded and dedicated to our business.”

Tomas Steenackers
National Veterinary Care

We have worked on a number of projects to date, a few of which have included – moving our 2 offices onto linked telephone systems, upgrading our infrastructure, drastically improving our cyber security, dealing with 2 office expansions and we are now transitioning our workforce to an improved one device user set up, providing significantly improved flexibility, ultimately reducing costs. BITS have provided me with a level of comfort I couldn’t have expected from an external service provider and I consider many of their team as valued members of our own team.

Kathryn Milczewski
Rose Litigation Lawyers

They know our business, they know what’s important to us from both a technology point of view and our overall business focus, and they’re really proactive in supporting those goals.

Brett Aspel
Dreamworld / Ardent Leisure

“Bernard and the team at BITS were prompt , flexible with my opening hours and provided additional information to support my choice of hardware that would best suit a Acupuncture clinic to work in conjunction with private health terminals and security. I will definitely continue to recommend BITS.”

Rachel Volp
Vyne Health