Managed IT Services in Gold Coast

For businesses with no internal IT department, we take on the complete management, support, maintenance and monitoring of your IT environment whether it is on-premise or in the cloud.

For pricing and inclusions, request our managed IT services brochure.

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bits office support team

Unlimited IT Support

Looking for a Managed IT Services company for your Gold Coast or Brisbane business? Our team have experience managing over 110 production servers, 1400+ workstations and 280+ network devices and complete regular training in the latest IT technologies. We monitor systems 24/7, 365 days a year to prevent issues before they arise. If something does come up, our managed IT services include unlimited help desk support with a clear process on how and when solutions will be provided. As a fully managed IT services client, you also get access to a range of other benefits. Our support services include:

Proactive Management

Our dedicated proactive team reviews unresolved alerts, applies fixes, and raises tickets for support to prevent issues before they occur.

IT Roadmap

Your client success manager will tailor an IT plan to your organisation and review it with you quarterly.

Guaranteed SLA Time

Our managed IT support includes guaranteed response times, with over 40% of tickets resolved on the first call.

Cyber Security

A complete security package is included in our IT management delivery that’s aligned with the Essential 8.

Asset Management

We keep a complete asset register of IT equipment for management of lifecycle, patches and alerts.

Trend Monitoring

IT support trends are tracked in our system and flagged for review to prevent recurring problems.

Vendor Management

As your managed services provider, we will liaise with your vendors on your behalf for faster resolution times and less impact on your business.

Cloud Services

Let our expert team take the hassle out of managing your online services by ensuring that users have the right tools and appropriate access.

Managed IT Support Services

Don’t underestimate the value of a dedicated business IT support team.

BITS Managed IT services can be a lifesaver for Brisbane and Gold Coast businesses, freeing you to focus on your  goals while an expert managed IT services provider handles the technology and digital environment.

Invest in your peace of mind and future success – consider partnering with a trusted managed IT service provider on the Gold Coast today!

Frequently Asked Questions

Does my business need a managed service provider?

Whether your business needs a Managed Service Provider (MSP) depends on several key factors. An MSP can be highly beneficial if your business lacks in-house IT expertise, struggles with IT staffing, or seeks to predictable manage IT costs. IT MSPs offer scalable IT solutions, allowing you to focus on your core business operations while they handle the technical side. They’re particularly valuable for ensuring IT infrastructure and data security, maintaining compliance, and offering proactive support to prevent IT issues. Moreover, MSPs provide access to the latest technologies, which can enhance your business’s competitiveness and innovation. 

Are all managed IT services the same?

As with many business partnerships, it’s important to consider the best fit for your needs. A good place to start is looking for a managed IT services provider with a proven track record, positive reputation and a team experienced with your industry. Asking a managed services provider about service statistics, service terms and conditions, and business health can help you gauge their level of transparency.

What services does BITS offer?

We offer a variety of services, including help desk support, network security, cyber security, disaster recovery, cloud solutions, and business collaboration tools for remote work. Whether you need comprehensive managed IT support or specific services like cloud services, BITS can customise a solution for your needs.

Cyber Security User Training

“The ongoing advice, management and services provided by BITS Technology Group has consistently allowed our firm to explore new technologies in establishing ongoing efficiencies during the continued growth of our business.”

Andrew Lawrenson
Sunshine State Compensation Lawyers

BITS Technology Group acts like our in-house tech department. They understand the needs and budgetary constraints of a small business and have worked with us to provide solutions that match our growth demands. The BITS team provides excellent support and are always responsive to our needs. We have been a happy client of BITS for the past 3 years and highly recommend their services

Michelle La Franchi
CPE Travel & Conferences Brisbane

We have been customers of BITS for many years now and we have been extremely happy with the service we have received. We are an allied health clinic and all our systems are cloud based, online and require security which BITS look after. If we ever have any issues they respond efficiently and resolve the problem. Their staff are great and explain everything clearly and thoroughly. I would highly recommend BITS.”

Wayne Robinson
Brisbane Foot Clinic Brisbane

BITS Manage our entire IT ecosystem – from strategy through to support. They are flexible enough to cater to our specific needs and agile enough to keep up with our growth – which in an acquisitions business, is paramount. They even have staff members embedded and dedicated to our business.”

Tomas Steenackers
National Veterinary Care

We have worked on a number of projects to date, a few of which have included – moving our 2 offices onto linked telephone systems, upgrading our infrastructure, drastically improving our cyber security, dealing with 2 office expansions and we are now transitioning our workforce to an improved one device user set up, providing significantly improved flexibility, ultimately reducing costs. BITS have provided me with a level of comfort I couldn’t have expected from an external service provider and I consider many of their team as valued members of our own team.

Kathryn Milczewski
Rose Litigation Lawyers

They know our business, they know what’s important to us from both a technology point of view and our overall business focus, and they’re really proactive in supporting those goals.

Brett Aspel
Dreamworld / Ardent Leisure

“Bernard and the team at BITS were prompt, flexible with my opening hours and provided additional information to support my choice of hardware that would best suit a Acupuncture clinic to work in conjunction with private health terminals and security. I will definitely continue to recommend BITS.”

Rachel Volp
Vyne Health

Looking for an IT services company for your Gold Coast or Brisbane business?

Our managed IT services include unlimited support and proactive monitoring to keep you operating with minimum disruption. Our expert team can also assist with cloud migrations, infrastructure installation and management, cyber security auditing, and more.


Start With A Call

We start with a 30 minute meeting where we discuss your needs, potential options and gather information on your current environment.


Get An Assessment

If further investigation is required, we will arrange for an audit to be completed by a technician at your Gold Coast or Brisbane office.


Our Recommendation

We will arrange to talk you through our recommendations and pricing so you have a clear understanding.