Managed IT Services for Government & the Public Sector

Secure, compliant technology solutions serving Australians for every level of government.

We modernise and protect your IT so you can better serve your communities.

BITS helps government agencies secure sensitive data, meet strict compliance standards, and deliver reliable digital services to the public, all while reducing IT overhead.

Whether you’re a local council or federal agency, your mission is clear: serve the public with efficiency, integrity, and transparency. But outdated systems, cyber threats, and mounting compliance pressures often get in the way.

BITS supports Australian public sector organisations with modern, secure, and scalable IT solutions. From cloud migrations to 24/7 support and SOCI compliance alignment, we future-proof your technology so your staff can focus on delivering vital public services.

How we support Government & the Public Sector

Cybersecurity & Essential Eight Audits

BITS maps your IT systems to frameworks like the Essential Eight and the SOCI Act, building robust security protocols and policies to pass audits. We help you manage risk while staying aligned with national cyber regulations and government IT standards.

Secure Cloud Adoption

We help agencies move off outdated infrastructure by migrating systems to Australian-hosted cloud platforms. This reduces costs, increases service uptime, and ensures compliance with data sovereignty laws, delivering faster and more resilient public services.

Proactive Monitoring & Support

Our Australian-based team provides 24/7 monitoring and support to ensure uninterrupted public service delivery. We detect and resolve issues before they cause disruption, reducing downtime and maintaining trust in your digital operations.

Business Continuity & Disaster Recovery

Our tailored disaster recovery solutions ensure government operations continue during outages, cyberattacks, or natural disasters. With encrypted backups, tested recovery plans, and failover systems, your agency stays resilient and responsive, preserving the public's trust and service uptime.

Unified Communication & VoIP Systems

We deploy secure VoIP phone systems and integrate Microsoft Teams to streamline internal and public-facing communications. From town halls to remote field staff, unified communications ensure government teams stay connected, responsive, and compliant, whether working in the office or remotely.

Identity & Access Management (IAM)

BITS helps public sector organisations control who accesses what and when. We implement secure identity and access management systems, including multi-factor authentication, role-based access, and audit trails. This reduces insider risk, supports compliance, and ensures sensitive data is only seen by the right people.

Ready to modernise and secure your public sector IT systems?

Discuss your challenges with one of our experts

Book a 20-minute consultation with a BITS public sector IT specialist. This session will help you assess your current tech stack, pinpoint areas of risk, and explore strategies to modernise securely and cost-effectively.

This 20-minute assessment will cover:

Gaps in compliance and data protection
Infrastructure and cloud readiness review
Cybersecurity posture and threat resilience
Recommendations for public service improvement and IT efficiency

FAQ

What IT standards must government agencies comply with?

Government entities must align with frameworks like the Essential Eight, ISM (Information Security Manual), and, in some cases, the SOCI Act for critical service providers.

Can BITS help local councils with digital transformation?

Absolutely. We work with regional and city councils to modernise infrastructure, deploy secure digital tools, and improve operational efficiency and public engagement.

How do you ensure data sovereignty for public sector clients?

All data is hosted within Australian-owned or -compliant data centres. We ensure full sovereignty, low latency, and adherence to privacy and security regulations.

What’s the biggest cybersecurity risk for public sector agencies?

Phishing, ransomware, and outdated systems are top threats. BITS builds layered defences and educates teams to protect sensitive data and citizen records.

Do you support hybrid work for government staff?

Yes. We implement secure remote access, cloud-based productivity tools, and endpoint protection to support flexible working environments in compliance with public sector policies.

Can BITS integrate with existing legacy systems?

We assess and modernise legacy infrastructure with minimal disruption by introducing secure integration points and staged upgrades to ensure continuity.

How quickly can BITS respond to incidents or outages?

Our local engineers are available 24/7. We have SLAs in place to ensure immediate triage and resolution of critical issues, including system recovery and cyber incident containment.

What makes BITS a strong partner for government IT?

We combine public sector experience, local support, and a strong focus on compliance. Our team understands the operational, political, and technical realities of government IT.