Co-Managed IT Solutions
Enhance your IT capabilities, ensuring scalability, security, and efficiency without compromising control.
What is Co-Managed IT?
Co-Managed IT is a collaborative partnership between your internal IT team and BITS Technology Group, providing additional expertise, resources, and support to enhance your IT operations without relinquishing control.
At BITS Technology Group, we recognise that your internal IT team possesses invaluable knowledge about your business operations. Our Co-Managed IT Services are designed to complement your existing team, offering additional expertise, resources, and support where needed.
This partnership approach allows your business to tackle complex IT challenges, manage workloads effectively, and stay ahead in the ever-evolving technological landscape. Collaborating with BITS can enhance your IT capabilities, ensure scalability, and maintain control over your IT environment.
Key Solution Benefits
Augment Your IT Team
with Specialised Expertise
BITS provides your internal IT team with access to a diverse pool of specialists, enhancing capabilities in areas like cybersecurity, cloud services, and compliance. This partnership ensures your team can tackle complex challenges efficiently.
Seamless Integration
with Existing Systems
Our co-managed services are designed to integrate smoothly with your current IT infrastructure, allowing for shared responsibilities and unified workflows without disrupting your existing operations.
Cost-Effective
Scalability
Scale your IT operations without the overhead of hiring additional staff. BITS’ co-managed model offers flexible support tailored to your needs, optimising costs while expanding your IT capabilities.
24/7 Monitoring &
Support
With round-the-clock monitoring and support, BITS ensures your systems are always up and running, minimising downtime and addressing issues promptly, regardless of the hour.
Access to Training &
Development Resources
Empower your internal IT team with BITS’ training and development resources, keeping them updated with the latest technologies and best practices.
Increased Productivity &
Efficiency
By offloading routine tasks to BITS, your internal IT team can focus on strategic initiatives, increasing productivity and operational efficiency across the organisation.
How We Support Your IT Team
Strengthen your internal IT capabilities with BITS Co-Managed IT. BITS helps bridge the gap when internal teams are stretched thin by providing expert support, enterprise-grade tools, and flexible resources that extend your capabilities without losing control.
Our co-managed IT model works alongside your existing team to manage day-to-day operations, tackle complex projects, and stay ahead of evolving security demands. Partner with BITS to scale your IT impact, enhance reliability, and focus your internal talent on what matters most.
What's Included
Level 1+ Support for Leave Cover
BITS provides support for Level 1 and above requests during your IT team's absence, ensuring uninterrupted service and user satisfaction.
Level 2+ Support for Complex IT Issues
While your internal IT team handles day-to-day tasks, BITS assists with research, recommendations, specialised support tasks, and project work, ensuring complex issues are addressed efficiently.
Access to Tools and Training
Gain access to BITS' toolset, including remote device management, training resources, and administrator documentation, enhancing your team's capabilities.
24/7 Monitoring
Receive automated network and device alerts through BITS' proactive monitoring tools, with customisable reports and frequencies upon request.
Cyber Security and Awareness Training
BITS manages your cybersecurity needs, including enrolling users into a self-learning program to enhance security awareness across your organisation.
Ongoing Advisory
Schedule regular technology meetings with BITS to discuss IT strategies, maintain alignment, and review infrastructure for continuous improvement.
Dedicated Account Manager
Your dedicated BITS Account Manager coordinates IT needs, ensuring seamless communication and effective team collaboration.
Ongoing Maintenance
BITS performs routine maintenance on all systems and devices, adhering to industry standards to ensure optimal performance.
Industry Specialities
Construction & Civil Engineering
BITS modernises outdated site systems, delivers reliable connectivity even in remote areas, and secures your project data, reducing downtime, delays, and cyber risk across all job sites.
Critical Infrastructure
We help essential services stay resilient with secure cloud, 24/7 monitoring, incident response, and legacy system upgrades, all mapped to Essential 8 and SOCI Act compliance requirements.
Government & Public Sector
BITS secures public sector systems, ensures uptime with Australian-based support, and simplifies compliance with ISM, Essential 8, and SOCI, empowering better digital service delivery for citizens
Legal Services
We protect privileged data with full-stack security, integrate practice management systems, and support hybrid work, so legal professionals stay compliant, efficient, and connected from court to chambers.
Not-for-Profits
We deliver cost-effective cloud solutions, cybersecurity, and ongoing support to help NFPs protect sensitive data, collaborate remotely, and stretch every dollar while staying aligned with compliance requirements
Finance
BITS aligns your systems with APRA and ASIC regulations, delivers secure cloud infrastructure, and provides proactive support to protect sensitive client data and maintain service continuity
Professional Services
BITS provides secure cloud, compliance support, disaster recovery, and integrated collaboration tools to help professionals stay productive, protect client data, and reduce downtime.
Retail & eCommerce
We unify in-store and digital systems, provide 24/7 POS support, secure payment data, and streamline backend operations, so retailers stay online, protected, and ready to grow across all channels.
Our Foundation
BITS’ Co-Managed IT model gives internal IT teams the support, tools, and strategic input they need to scale efficiently. Instead of replacing your existing capabilities, we complement them, offering flexible support across critical infrastructure, cybersecurity, cloud services, and day-to-day helpdesk. This partnership approach means faster resolution times, less burnout, and a future-ready IT function that grows with your business.
Flexible Support
Model
BITS adapts to your needs, whether Level 1 coverage during staff leave or high-end assistance on complex projects. You get the right expertise when and where it’s needed.
24/7 Proactive
Monitoring
We use enterprise-grade monitoring tools to monitor your infrastructure 24/7. Issues are flagged before they escalate, reducing downtime and improving reliability.
Cybersecurity &
Compliance Alignment
BITS helps enforce strong security postures by aligning with the Essential Eight frameworks. We also provide training, policies, and tools to help teams meet their industry’s compliance requirements.
Access to
Enterprise Tools
Partnering with BITS unlocks powerful admin tools, remote management platforms, and documentation systems that many small teams wouldn’t have access to otherwise.
Strategic Advisory & Planning
We don’t just plug gaps, we help your IT function plan for growth, cost control, and performance. Our advisory services ensure your tech roadmap aligns with business goals.
Seamless Collaboration
Your internal team stays in control while BITS extends your IT capability. Clear role boundaries and smart handoffs make collaboration smooth and efficient.
Is your internal IT team stretched too thin?
Discuss your challenges and explore how we can help!
Book a complimentary discovery session with one of our experts. They will analyse your current situation and work with you to find the right solution for your business and budget.
FAQ
What is Co-Managed IT?
It’s a collaborative IT model where your internal team works alongside BITS, sharing support, strategy, security, and infrastructure responsibilities.
Will BITS replace our internal IT team?
No. We partner with your team, not replace it. You stay in control while we provide extra capacity, tools, and expertise where needed.
Can you take over during staff leave or absence?
Yes. We can assist with Level 1+ support during leave or high-demand periods, keeping operations smooth without disruption.
How fast do you respond to IT issues?
With 24/7 monitoring and local support, we resolve many issues before they affect users, and over 40% of tickets are resolved on the first call.
What tools do we gain access to with BITS?
We provide access to enterprise-grade remote management, asset tracking, backup systems, security platforms, and reporting dashboards.
How does pricing work for Co-Managed IT?
Our pricing is flexible and tailored. You only pay for the services and level of support your team needs.
What kind of visibility will we have?
We provide detailed reporting and maintain complete transparency across tickets, incidents, device health, and project progress.
Can we scale the support up or down as needed?
Yes. Whether you need full project support this quarter or after-hours coverage next, we adjust accordingly with no rigid contracts.