Managed IT Services for Retail & eCommerce Organisations

Reliable, scalable IT infrastructure and secure digital systems built for the speed, complexity, and expectations of modern retail and eCommerce.

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We handle your IT so your platforms, stores, and teams stay focused on your customers.

BITS supports retail and e-commerce businesses with secure, reliable technology that keeps every transaction running, online or in-store.

Retail and eCommerce businesses depend on fast, stable, and secure systems, whether it’s processing payments in-store, managing inventory across locations, or fulfilling online orders. Systems that are outdated or disconnected cause friction, including abandoned carts, delayed checkouts, and lost customer trust.

BITS eliminates these risks with tailored IT services that support physical retail and digital commerce. We strengthen your infrastructure, secure your data, and unify your systems across stores, warehouses, and online channels. Our 24/7 support keeps everything running smoothly.

How we support Retailers

Cloud Solutions for Retail & eCommerce

BITS migrates your systems to secure, Australian-hosted cloud platforms like Microsoft 365. This supports remote access for eCommerce teams, in-store staff, and warehouse operators, improving collaboration, reducing local hardware reliance, and enabling real-time visibility across all channels.

Cybersecurity & Data Protection

Whether you're protecting online checkouts or in-store terminals, security is non-negotiable. BITS delivers layered protection across your retail network and eCommerce platforms, including firewalls, backups, endpoint protection, and staff training, helping safeguard payment data and customer trust.

24/ 7 Proactive Monitoring & IT Support

Sales can happen anytime, in-store or online. BITS provides 24/7 monitoring and support for your digital storefronts, point-of-sale systems, and backend infrastructure. Our local engineers act fast to fix issues before they interrupt service or impact revenue.

Business Continuity & Disaster Recovery

We design tailored backup and recovery solutions that safeguard your critical systems and customer data. In the event of hardware failure or cyber incident, BITS enables rapid restoration with minimal disruption, helping protect your revenue and maintain confidence across your operations.

Retail & eCommerce System Integration

BITS helps unify your critical systems, including POS, inventory, finance tools, and online platforms, so data flows accurately between your physical stores and digital operations. We reduce double-handling, improve reporting, and give you real-time visibility across every sales channel.

Tailored IT Strategy for Retail & eCommerce Growth

BITS aligns your IT roadmap with your business strategy, whether you're launching new stores, expanding online, or modernising operations. We help you scale efficiently across digital and physical environments so your systems keep pace with your growth.

Schedule your free 20-minute consultation with a BITS retail IT specialist.

During this session, we’ll:

Review your in-store, online, and back-office systems
Identify risks impacting POS, website uptime, or customer data
Explore ways to reduce manual work across sales and fulfilment
Provide a roadmap to scale securely across digital and physical channels

FAQ

What IT challenges are common across retail and e-commerce?

Disjointed systems, outdated infrastructure, and cybersecurity vulnerabilities are common across both environments. These issues lead to downtime, poor visibility, and lost revenue. BITS helps unify and secure your systems so you can operate reliably at every touchpoint.

How does BITS protect customer data in retail and online environments?

We implement multi-layered cybersecurity, including firewalls, encrypted backups, endpoint protection, and staff training. These defences help prevent breaches and ensure the security of sensitive customer and payment data.

Can BITS support IT across multiple store locations and online platforms?

Yes. We provide centralised support for businesses with both physical stores and eCommerce operations. Our team ensures consistent infrastructure, secure connectivity, and reliable performance across all sites and systems.

How does BITS reduce downtime at the point of sale?

We monitor your systems 24/7 and provide responsive support to resolve issues quickly, whether in-store, online, or in your back-office systems. From checkout failures to website disruptions, our team acts fast to minimise the impact on customer service and sales.

Can BITS help modernise legacy systems used in retail and warehousing?

Absolutely. We assess your existing environment and develop a plan to upgrade or integrate outdated systems, improving efficiency without disrupting operations unnecessarily.

How does cloud infrastructure benefit retail and e-commerce?

Cloud platforms like Microsoft 365 improve flexibility, reduce local hardware costs, and enable secure access from anywhere, supporting better coordination between stores, the head office, and fulfilment teams.

Do you support system integration between online and in-store operations?

Yes. We help unify platforms, including POS, eCommerce, inventory, and accounting, so your data stays consistent and reporting is simplified across all channels.

Why outsource IT to BITS instead of building internal capability?

Partnering with BITS gives you access to a dedicated team with retail and eCommerce expertise, 24/7 support, and scalable services, without the overhead of managing a whole internal IT department.