Technology that helps ambitious businesses grow
TRUSTED By
Our passion is to fuel client growth using modern technology.
At BITS Technology Group, we’re all about genuine relationships, clear communication, and consistently exceeding expectations.
We partner with you to navigate what’s next, supporting your journey with confidence, clarity, and future-ready solutions, starting today.
Our
Solutions
Managed IT
Co-Managed IT
Cyber Security
Network & Servers
Internet
Communication
Don’t see what you’re looking for?
Why Choose BITS for Business IT Support?
BITS Technology Group is dedicated to fostering genuine relationships and building trusted connections with our clients. We drive and encourage your journey to success by delivering consistent quality, always aiming to exceed expectations.
At BITS, we believe in authentic and effective communication, ensuring our clients feel supported every step of the way. As technology evolves, so do we, ensuring you have the latest and greatest IT tools to keep you ahead of the competition.
Choosing an IT support company comes down to accountability. BITS is Australian owned and founder-led, ISO 27001 certified through JAS-ANZ, SMB1001 Diamond certified, and an ACSC Network Partner, with a 99.2% client satisfaction rating. We provide IT support Brisbane teams can rely on and IT support Gold Coast businesses can see on-site the same day.
OUR Services
Since 2010 we have delivered IT support services, cyber security, and cloud solutions to organisations across South East Queensland. Some clients hand us the entire environment. Others want extra capacity beside an internal team. Either way, our Australian-based engineers handle the day-to-day so your people can get on with the work that matters.
Cloud Migrations
Office Technology Upgrades
Conference Rooms
Backups & Storage
Access & Security Systems
Network Upgrades
Cyber Security Incident Response
Data Migration
M&A Integrations/ Due-Diligence
Take Control of Your IT environment with Outsourced IT Support
Many organisations struggle with IT that is complex, reactive, and difficult to manage.
BITS Technology Group delivers a proactive, structured approach that improves visibility, reduces risk, and ensures your technology supports your business rather than slowing it down.
By taking full responsibility across networks, cloud, security, and vendors, we provide a single point of accountability and consistent, reliable outcomes.
Our business IT services Brisbane and Gold Coast organisations rely on include managed IT, co-managed IT, cyber security, networks and servers, plus business-grade internet and communications. We also provide IT consulting Brisbane leadership teams can act on. Quarterly roadmap reviews align technology spending with business goals, not vendor release schedules.
We began as an IT company Gold Coast businesses called when systems failed. Sixteen years later, we are also an IT company Brisbane operators trust for multi-site rollouts, acquisitions and office relocations. The on-site IT services Gold Coast clients receive are backed by remote monitoring and helpdesk support across Brisbane, the Sunshine Coast, Northern Rivers and Sydney.
Who we work with
Construction & Civil Engineering
BITS modernises outdated site systems, delivers reliable connectivity even in remote areas, and secures your project data, reducing downtime, delays, and cyber risk across all job sites.
Critical Infrastructure
We help essential services stay resilient with secure cloud, 24/7 monitoring, incident response, and legacy system upgrades, all mapped to Essential 8 and SOCI Act compliance requirements.
Government & Public Sector
BITS secures public sector systems, ensures uptime with Australian-based support, and simplifies compliance with ISM, Essential 8, and SOCI, empowering better digital service delivery for citizens
Professional Services
BITS provides secure cloud, compliance support, disaster recovery, and integrated collaboration tools to help professionals stay productive, protect client data, and reduce downtime.
Retail & eCommerce
We unify in-store and digital systems, provide 24/7 POS support, secure payment data, and streamline backend operations, so retailers stay online, protected, and ready to grow across all channels.
Finance
BITS aligns your systems with APRA and ASIC regulations, delivers secure cloud infrastructure, and provides proactive support to protect sensitive client data and maintain service continuity.
Legal Services
We protect privileged data with full-stack security, integrate practice management systems, and support hybrid work, so legal professionals stay compliant, efficient, and connected from court to chambers.
Not-for-Profits
We deliver cost-effective cloud solutions, cybersecurity, and ongoing support to help NFPs protect sensitive data, collaborate remotely, and stretch every dollar while staying aligned with compliance requirements.
Construction & Civil Engineering
Construction & Civil Engineering
Critical Infrastructure
Critical Infrastructure
Government & Public Sector
Government & Public Sector
Professional Services
Professional Services
Retail & eCommerce
Retail & eCommerce
Finance
Finance
Legal Services
Legal Services
Not-for-Profits
Not-for-Profits
Accreditations
Updates
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When was the last time your IT provider proactively helped you make a business decision?Most businesses seek out IT providers to solve technical problems, but...
Mergers, Acquisitions, and Expansion: Preparing Your Business for What’s Next
Business growth brings new opportunities, but it also exposes gaps in your technology – fast. From new acquisitions to a new site, or rapidly increasing...
The team as a whole are always very helpful, however, some are especially deserving of an individual medal of patience for helping to keep a tech troglodyte such as myself up to date with the latest and greatest!
I've been consistently impressed by the professionalism and expertise at Bitsgroup. Their team really knows their stuff when it comes to keeping businesses running smoothly with reliable IT solutions and robust cybersecurity.
What stands out most is their proactive approach - they don't just fix problems after they happen, they help prevent them in the first place. In today's environment, their focus on cybersecurity gives real peace of mind, knowing your systems and data are properly protected.
Their response times are excellent, and they communicate in plain English rather than overwhelming you with technical jargon. The team is genuinely invested in understanding your business needs and delivering solutions that actually work for how you operate.
If you're looking for IT support and cybersecurity you can actually rely on, Bitsgroup is a solid choice. They've clearly built their reputation on delivering quality service and keeping businesses secure.
Ready to get started?
FAQs
What do your IT support services include?
- 24/7 monitoring and proactive maintenance across on-premise and cloud systems
- Unlimited helpdesk support, including moves, adds, and changes
- A built-in security package aligned to the Essential 8 framework
- Backups, storage, and cyber incident response
- Vendor and licensing management, so you make one call rather than four
- Quarterly IT roadmap reviews with a named Client Success Manager
How quickly does BITS respond to support requests?
How do I choose an IT support company?
Ask every provider the same questions and compare the answers rather than the brochures:
- Who owns the business, and has that ownership changed in the last three years?
- What security framework do you certify against, and where is the evidence?
- Name three clients in my industry and what is specific about supporting them.
- Will I deal with named people, or whoever picks up the ticket?
- Who owns the fix when two vendors blame each other?
- Are moves, adds, and changes billed separately?
- Can I read your MSA before I see a proposal?
Do you provide IT services outside Brisbane and the Gold Coast?
Yes. Our head office is at Varsity Lakes on the Gold Coast, and we deliver business IT services to clients across Brisbane, the Sunshine Coast, the Northern Rivers, Sydney, and New Zealand. Remote monitoring and helpdesk cover every region equally, and we attend site for projects, escalations, and office moves.
Can BITS work alongside our internal IT team?
Yes. Co-managed IT is one of our five core solutions. Your internal team keeps ownership of the environment and we supply depth on demand: after-hours cover, a security specialist, or project capacity for a migration nobody has time to run.
What does business IT support cost?
Pricing is per user and fixed monthly. Support is unlimited per user, including moves, adds, and changes, and there is no selective surcharging. Term contracts include a defined early-exit matrix, so the cost of leaving is written down before you sign.
Is outsourced IT support secure enough for regulated industries?
Yes, provided your provider certifies against a recognised external standard rather than a list of tools. BITS holds:
- ISO 27001 certification through JAS-ANZ
- SMB1001 Diamond certification, the highest of the five levels
- ACSC Network Partner status
We work to the framework that matches your obligations, including Essential 8 ML1 and ML2, NIST CSF, and SOC 2, and we support clients in healthcare, finance, legal, government, and critical infrastructure.