Managed IT Services
Comprehensive Managed IT Services and IT Solutions for Varsity Lakes, Brisbane & Gold Coast
Unlimited IT Support
Our team have experience managing over 110 production servers, 1400+ workstations and 280+ network devices and complete regular training in the latest IT technologies. Wherever you are across Varsity Lakes, Brisbane or Gold Coast, we monitor your systems 24/7, 365 days a year to prevent issues before they arise. If something does come up, our managed IT services include unlimited support with a clear process on how and when when solutions will be provided. As a managed services client, you also get access to a range of other benefits:
All managed services clients receive a VIP PIN to access after hours support.
We supply reports on your IT infrastructure with an easy-to-read summary.
Guaranteed SLA Time
Fast response times with over 40% of tickets resolved on the first call.
Support trends are tracked in our system to prevent future problems.
We keep a complete asset register of company IT equipment.
Routine works are done within industry standards with minimum disruption.
Client Success Manager
A dedicated BITS team member who will work with you to achieve your goals.
Our services work together to provide a modern business the protection it needs.