Managed IT Services
Managed IT Solutions
For businesses with no internal IT department, we take on the complete management, support, maintenance and monitoring of your IT environment whether it be on-premise or in the cloud. We also work with internal IT departments under a co-managed arrangement to perform just the IT functions you require and provide consulting services in a complimentary capacity.
For a full list of packages, inclusions and pricing,
request our managed services brochure.
Unlimited IT Support
Our team have experience managing over 110 production servers, 1400+ workstations and 280+ network devices and complete regular training in the latest IT technologies. We monitor your systems 24/7, 365 days a year to prevent issues before they arise. If something does come up, our managed IT services include unlimited support with a clear process on how and when requests will be resolved. As a managed services client, you also get access to a range of other benefits.
After-Hours Support
All managed services clients receive a VIP PIN to access after hours support.
Monthly Reports
We supply reports on your IT infrastructure with an easy-to-read summary.
Guaranteed SLA Time
Fast response times with over 40% of tickets resolved on the first call.
Trend Monitoring
Support trends are tracked in our system to prevent future problems.
Asset Management
We keep a complete asset register of company IT equipment.
Ongoing Maintenance
Routine works are done in line with industry standards with minimum disruption.
Client Success Manager
A dedicated BITS team member who will work with you to achieve your goals.
Cyber Security
Our services work together to provide a modern business the protection it needs.
Managed Cyber Security
Our security package was designed to meet our high standards at an affordable cost. We use best-in-class tools to manage and monitor a number of high-risk areas for our clients. As an integrated product with our IT service delivery, it comes included with our BITS Managed IT Services.
Cyber Awareness Training
As part of our managed security package, cyber awareness training gives your staff access to ongoing security learning. Our training process is compiled into a report to help identify who could use additional training in certain areas. You also have access to templates, posters and more to help train your team on how to be safe online and how to best manage company data.
What’s included in our managed security package?
Password management tools
Securely store and share passwords amongst colleagues
DNS filtering and safeguard
Prevent access to potentially harmful or restricted websites
Intrusion detection and protection services
A layer of security for firewalls to prevent network attacks
Advanced threat management
Security policy configuration such as anti-spam & phishing
Two-factor authentication enforcement
Multi-factor authentication (MFA) implemented for all users
Dark web data monitoring
Monitor for breaches of passwords and personal information
Simulated attacks
Routine ‘fake attacks’ with reports on staff response
We understand that every client is unique and believe your vision is a shared goal.
Ardent Leisure
“They know our business, they know what’s important to us from both a technology point of view and our overall business focus, and they’re really proactive in supporting those goals.”
Brett Aspel, IT Manager, Dreamworld / Ardent Leisure
CPE Travel & Conferences
“BITS Technology Group acts like our in-house tech department. (BITS) understand the needs and budgetary constraints of a small business and have worked with us to provide solutions that match our growth demands. The BITS team provides excellent support and are always responsive to our needs. We have been a happy client of BITS for the past 3 years and highly recommend their services.”
Michelle La Franchi, Group General Manager, CPE Travel / CPE Conferences / CPE Migration
National Veterinary Care
“BITS Manage our entire IT ecosystem – from strategy through to support. They are flexible enough to cater to our specific needs and agile enough to keep up with our growth – which in an acquisitions business, is paramount. They even have staff members embedded and dedicated to our business.”
Tomas Steenackers, Chief Executive Officer and Managing Director, National Veterinary Care
Need Managed IT Services or Switching Providers?
If you need help with cloud migrations, infrastructure installation and management, ongoing support or cyber security, give us a call. Our managed IT services include unlimited support and proactive monitoring to keep you operating with minimum disruption.
1
Start With A Call
We start with a 30 minute meeting where we discuss your needs, potential options and gather information on your current environment.
2
Get An Assessment
If further investigation is required, we will arrange for an audit to be completed by a technician.
3
Our Recommendation
We will arrange to talk you through our recommendations and pricing so you have a clear understanding.