Managed IT Services Gold Coast and Brisbane
For businesses with no internal IT department, we take on the complete management, support, maintenance and monitoring of your IT environment whether it is on-premise or in the cloud.
For pricing and inclusions, request our managed IT services brochure.
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Unlimited IT Support
Looking for a Managed IT Services company for your Gold Coast or Brisbane business? Our team have experience managing over 110 production servers, 1400+ workstations and 280+ network devices and complete regular training in the latest IT technologies. We monitor systems 24/7, 365 days a year to prevent issues before they arise. If something does come up, our managed IT services include unlimited support with a clear process on how and when solutions will be provided. As a fully managed IT services client, you also get access to a range of other benefits:
Our dedicated proactive team reviews unresolved alerts, applies fixes, and raises tickets for support to prevent issues before they occur.
Your client success manager will tailor an IT plan to your organisation and review it with you quarterly.
Guaranteed SLA Time
Fast response times with over 40% of tickets resolved on the first call.
We keep a complete asset register of IT equipment for management of lifecycle, patches and alerts.
IT support tends are tracked in our system and flagged for review to prevent recurring problems.
Our support team will liaise with your vendors on your behalf for faster resolution times and less impact on your business.
Let us take the hassle out of managing your online services by ensuring that users have the right tools and appropriate access.
“The ongoing advice, management and services provided by BITS Technology Group has consistently allowed our firm to explore new technologies in establishing ongoing efficiencies during the continued growth of our business.”
Sunshine State Compensation Lawyers
“BITS Technology Group acts like our in-house tech department. They understand the needs and budgetary constraints of a small business and have worked with us to provide solutions that match our growth demands. The BITS team provides excellent support and are always responsive to our needs. We have been a happy client of BITS for the past 3 years and highly recommend their services“
Michelle La Franchi
CPE Travel & Conferences Brisbane
“We have been customers of BITS for many years now and we have been extremely happy with the service we have received. We are an allied health clinic and all our systems are cloud based, online and require security which BITS look after. If we ever have any issues they respond efficiently and resolve the problem. Their staff are great and explain everything clearly and thoroughly. I would highly recommend BITS.”
Brisbane Foot Clinic Brisbane
“BITS Manage our entire IT ecosystem – from strategy through to support. They are flexible enough to cater to our specific needs and agile enough to keep up with our growth – which in an acquisitions business, is paramount. They even have staff members embedded and dedicated to our business.”
National Veterinary Care
“We have worked on a number of projects to date, a few of which have included – moving our 2 offices onto linked telephone systems, upgrading our infrastructure, drastically improving our cyber security, dealing with 2 office expansions and we are now transitioning our workforce to an improved one device user set up, providing significantly improved flexibility, ultimately reducing costs. BITS have provided me with a level of comfort I couldn’t have expected from an external service provider and I consider many of their team as valued members of our own team.“
Rose Litigation Lawyers
“They know our business, they know what’s important to us from both a technology point of view and our overall business focus, and they’re really proactive in supporting those goals.“
Dreamworld / Ardent Leisure
“Bernard and the team at BITS were prompt, flexible with my opening hours and provided additional information to support my choice of hardware that would best suit a Acupuncture clinic to work in conjunction with private health terminals and security. I will definitely continue to recommend BITS.”