Co-Managed IT Services
Our co-managed services are designed to work alongside your existing IT to provide just the support that is needed. Although we tailor our package to your requirements, we commonly provide:
Level 2 & Above Support
While internal IT has the day-to-day covered, we help with research and recommendations, difficult or specialised support tasks and project work.
We take care of level 1 and up support requests for your users while your IT team is on leave.
Get access to our toolset for self-management, including training resources and adminstratror documentation.
Receive automated reports and alerts from our 24/7 proactive monitoring tool. We can also customise reports on request.
Management of cyber security, including enrolling users into our cyber security awareness self-learning program.
Monthly, bi-monthly or quarterly advisory meetings on existing and future IT infrastructure.
Client Success Manager
A dedicated BITS team member who will work with you to achieve your goals.
A clear audit trail for IT changes when dealing with important systems and data.