BITS Technology Group
Client Support

Call us on
1300 248 748

Call us on 1300 248 748

IT Advisory and Consulting for Brisbane and Gold Coast

Whether you need IT project scoping and delivery, technology planning and cost optimisation, an external review or audit, or strategic help with compliance and insurance requirements, our experienced team are with you each step of the way. We believe that trust and relationship building are essential for successful outcomes and go the extra step in getting to understand each client, their organisation and how they like to operate. 

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IT Review & Planning 

Our approach is simple – meet clients where they’re at today, create a course for the future, and steer them toward the best possible outcome. Change doesn’t happen all at once, but rather in small manageable steps. Whether you’re looking to undertake a large digital transformation, a small migration project, or a small business setup, we create a plan that’s right for you.

Quarterly Strategy Meetings

All managed services clients receive quarterly meetings with their dedicated IT solutions specialist to review their roadmap and keep aligned.

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IT Roadmap

We align IT services, projects and budget with your business goals, creating a 12-month plan that is clear and free of industry jargon.

Practice & Office Setup

Our experience with Medical, Dental, Optical, Vet and Small to Large office setups will ensure you’re setup for now and future growth.

Data Architecture

Data planning can vary greatly in complexity. To have a successful outcome, the key for us is to ensure the final structure meets user needs.

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Cost Optimisation

For managed clients, cost optimisation is built into everything we do. We also act as a third party to review networks, hardware, licences and more.

Disaster Recovery

Identify vulnerabilities that may impact your ability to recover from a network failure or a catastrophic event and plan essential operation requirements.

Client Feedback

Cyber Security User Training

“The ongoing advice, management and services provided by BITS Technology Group has consistently allowed our firm to explore new technologies in establishing ongoing efficiencies during the continued growth of our business.”

Andrew Lawrenson
Sunshine State Compensation Lawyers

“BITS Technology Group acts like our in-house tech department. They understand the needs and budgetary constraints of a small business and have worked with us to provide solutions that match our growth demands. The BITS team provides excellent support and are always responsive to our needs. We have been a happy client of BITS for the past 3 years and highly recommend their services“

Michelle La Franchi
CPE Travel & Conferences Brisbane

“We have been customers of BITS for many years now and we have been extremely happy with the service we have received. We are an allied health clinic and all our systems are cloud based, online and require security which BITS look after. If we ever have any issues they respond efficiently and resolve the problem. Their staff are great and explain everything clearly and thoroughly. I would highly recommend BITS.”

Wayne Robinson
Brisbane Foot Clinic Brisbane

“BITS Manage our entire IT ecosystem – from strategy through to support. They are flexible enough to cater to our specific needs and agile enough to keep up with our growth – which in an acquisitions business, is paramount. They even have staff members embedded and dedicated to our business.”

Tomas Steenackers
National Veterinary Care

“We have worked on a number of projects to date, a few of which have included – moving our 2 offices onto linked telephone systems, upgrading our infrastructure, drastically improving our cyber security, dealing with 2 office expansions and we are now transitioning our workforce to an improved one device user set up, providing significantly improved flexibility, ultimately reducing costs. BITS have provided me with a level of comfort I couldn’t have expected from an external service provider and I consider many of their team as valued members of our own team.“

Kathryn Milczewski
Rose Litigation Lawyers

“They know our business, they know what’s important to us from both a technology point of view and our overall business focus, and they’re really proactive in supporting those goals.“

Brett Aspel
Dreamworld / Ardent Leisure

“Bernard and the team at BITS were prompt , flexible with my opening hours and provided additional information to support my choice of hardware that would best suit a Acupuncture clinic to work in conjunction with private health terminals and security. I will definitely continue to recommend BITS.”

Rachel Volp
Vyne Health

News & Knowledgebase

Managing Third Party Vendor Risk

Managing Third Party Vendor Risk

Can You Trust Your Providers? Cyber incidents, caused by bad practice. You may wonder how so many cyber breaches occur, and the answer is usually down to a misconfiguration, or a vulnerability discovered in a piece of software. One of the most common sources of these...

Copilot Arrives from Microsoft

Copilot Arrives from Microsoft

Note: Copilot is currently available for Enterprise users with 300+ seats in Australia. No date has been set yet for rollout for SMEs. Microsoft has launched a new AI-powered tool called Copilot for Microsoft 365, set to revolutionise the workflows of both small to...

How To Perform a Cyber Security Risk Assessment

How To Perform a Cyber Security Risk Assessment

How Do You Perform a Cyber Security Risk Assessment? With most transactions going digital, every business must perform regular cyber security vulnerability assessments. Keeping information technology (IT) systems and internal and external processes safe and secure is...