CASE STUDY
Enhancing a Community Support Organisation’s Reach Through Strategic IT Innovation
By early 2024, a leading Gold Coast-based domestic and family violence support organisation had grown to over 80 staff across its HQ and multiple satellite sites.
But outdated desktops, unreliable Wi-Fi, legacy telephony and a modest 100/100 Mbps connection were limiting productivity, flexible work and secure client interactions.
The organisation needed a secure, scalable, modern IT backbone to support remote access, satellite connectivity, hybrid work and reliable conferencing — without disrupting service delivery to vulnerable clients.
This case study explores how BITS delivered a fully integrated technology transformation across hardware, connectivity, telephony and cybersecurity, creating a resilient digital foundation aligned to the organisation’s mission.
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Explore How BITS Delivered Future-Ready Innovation
The Situation
How rapid growth, satellite expansion and ageing infrastructure created operational bottlenecks and security concerns.
Strategic Objectives
Supporting agile work, modernising communication, expanding securely, strengthening cybersecurity and minimising disruption.
A Fully Integrated IT Transformation
Device modernisation, high-speed fibre internet, enhanced Wi-Fi, Teams-based telephony and hardened Microsoft 365 security.
Satellite Site Enablement
Secure, high-performance connectivity for staff operating in courthouses, police stations and community hubs.
Measurable Outcomes
100% laptop deployment, 1 Gbps fibre connectivity, improved collaboration and strengthened compliance.
Zero-Disruption Rollout
A comprehensive, multi-site upgrade delivered under tight timelines with no downtime.
When your organisation supports vulnerable people, downtime is not an option.
This case study demonstrates how strategic IT investment can enhance agility, strengthen data protection and improve service delivery across multiple locations.
BITS delivered more than a technology upgrade. They built a secure, scalable digital foundation that enables this organisation to operate professionally, flexibly and confidently as it continues to grow.
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