Cyber Security Incident Response Services
Immediate, expert-led containment, recovery, and resolution when your business faces a cyber threat, backed by BITS’s trusted managed security experience.
What is Cyber Security Incident Response?
Incident response is the process of detecting, containing, and recovering from cyber threats minimising disruption, protecting data, and restoring business operations as quickly and securely as possible.
At BITS Technology Group, incident response isn’t a standalone service; it’s a critical layer within our managed security model. We work with you to detect threats early, contain them fast, and recover with minimal business impact.
Our team helps you plan for the unexpected and acts swiftly if it occurs, whether it’s ransomware, email compromise, or unauthorised access. We isolate the issue, protect what matters, and guide you through recovery with expert support every step of the way.
Key Service Benefits
Early Threat Detection &
Containment
BITS’s managed security tools include intrusion detection and continuous monitoring, which are designed to catch threats quickly and reduce breach impact.
Minimise Downtime &
Disruption
BITS ensures rapid recovery and business continuity with minimal operational impact by embedding incident response within managed services.
Compliance & Reporting
Confidence
BITS helps businesses align with SMB1001, ISO 27001 and Essential Eight frameworks, assisting with incident planning, reporting, and regulatory requirements.
What's Included
Continuous Threat Monitoring & Detection
24/7 network oversight using firewalls, intrusion detection/prevention, and simulated phishing to identify and stop threats before they escalate.
Incident Response Planning
Create, review, and optimise playbooks and escalation procedures aligned with Essential Eight, ISO standards, and M&A due diligence requirements.
Forensic Root-Cause Analysis
Following a breach, we conduct forensic investigations to understand attack vectors, collect evidence, and strengthen future defences.
Recovery & Business Continuity Support
We restore systems and recover data rapidly, ensuring your team can resume operations with minimal disruption.
Regulatory Reporting & Compliance
Comprehensive incident reporting aligned with legal and industry standards, streamlining breach notification and audit requirements.
Industry Specialities
Construction & Civil Engineering
BITS modernises outdated site systems, delivers reliable connectivity even in remote areas, and secures your project data, reducing downtime, delays, and cyber risk across all job sites.
Critical Infrastructure
We help essential services stay resilient with secure cloud, 24/7 monitoring, incident response, and legacy system upgrades, all mapped to Essential 8 and SOCI Act compliance requirements.
Government & Public Sector
BITS secures public sector systems, ensures uptime with Australian-based support, and simplifies compliance with ISM, Essential 8, and SOCI, empowering better digital service delivery for citizens
Legal Services
We protect privileged data with full-stack security, integrate practice management systems, and support hybrid work, so legal professionals stay compliant, efficient, and connected from court to chambers.
Not-for-Profits
We deliver cost-effective cloud solutions, cybersecurity, and ongoing support to help NFPs protect sensitive data, collaborate remotely, and stretch every dollar while staying aligned with compliance requirements
Finance
BITS aligns your systems with APRA and ASIC regulations, delivers secure cloud infrastructure, and provides proactive support to protect sensitive client data and maintain service continuity
Professional Services
BITS provides secure cloud, compliance support, disaster recovery, and integrated collaboration tools to help professionals stay productive, protect client data, and reduce downtime.
Retail & eCommerce
We unify in-store and digital systems, provide 24/7 POS support, secure payment data, and streamline backend operations, so retailers stay online, protected, and ready to grow across all channels.
Our Foundation
At BITS, our Incident Response capabilities are built on a foundation of proactive planning, continuous threat monitoring, and compliance-aligned recovery. Through partnerships with leading cyber platforms and deep experience in risk frameworks like Essential Eight and SMB1001, we ensure businesses are prepared before any incident strikes and supported fully throughout detection, containment, and recovery phases.
Forensic & Recovery Expertise
We perform forensic analysis in a breach and lead system recovery efforts, restoring data and operations quickly through structured disaster recovery plans.
Post-Incident Learning Loop
Every incident concludes with a lessons-learned session, updating your playbook, strengthening defences, and bolstering resilience for future threats.
Are you prepared to respond confidently to a cyber incident?
Discuss your challenges and explore how we can help!
Book a complimentary discovery session with one of our experts. They will analyse your current situation and work with you to find the right solution for your business and budget.
FAQ
What exactly is incident response and why do I need it?
Incident response involves detecting, containing, and recovering from cyber threats like breaches or ransomware, crucial for minimising costly downtime and reputational damage.
Will you help me create an incident response plan?
Absolutely. We assess, design, and optimise response playbooks and escalation workflows, aligned with Essential Eight, ISO, and industry best practices.
What happens after a breach is detected?
We provide forensic investigations to determine root causes, then restore systems and data, and support your business continuity.
Do you assist with incident reporting and compliance?
Yes. We prepare incident documentation to meet regulatory requirements, such as breach notification protocols under Essential Eight or ISO guidelines.
Will you help improve our response next time?
Definitely. After each incident we run a lessons‑learned session and update your incident playbook to strengthen future resilience.
What industries do you support with these services?
We deliver tailored response for M&A, Not‑for‑Profits, Construction & Civil Engineering, Critical Infrastructure, and Professional Services.
How quickly can BITS respond to a security incident?
While response time varies, our 24/7 security monitoring ensures we can identify and act on incidents the moment they occur.
Is incident response included in my managed service?
Our incident response capabilities are embedded within our managed security suite, providing seamless detection, containment, and recovery support.