Managed IT Services for Critical Infrastructure Organisations

Secure, scalable, and regulation-ready IT support for our essential Australian services.

We secure your systems so Australia stays connected, powered, and moving.

BITS helps critical infrastructure organisations modernise legacy systems, reduce cyber risk, and meet compliance.

Australia’s critical infrastructure, from energy grids and water treatment plants to transport networks and telecommunications, all underpin our daily lives. Keeping these services running 24/7 is non-negotiable, yet organisations in this sector face unique pressures. They must meet strict government regulations, manage decades-old systems, and fend off increasingly sophisticated cyber threats, all while ensuring zero downtime.

That’s where BITS steps in. We deliver proactive, scalable solutions, from control system upgrades to 24/7 monitoring. Backed by a trusted, Australian-based team, BITS helps ensure your systems stay secure, compliant, and resilient.

How we support Critical Infrastructure

Secure Cloud Platforms

We design and manage cloud infrastructure tailored for critical needs, using Australian data centres for low latency and data sovereignty. By migrating essential applications and backups to secure cloud platforms, we improve scalability and uptime. Cloud redundancy and geo-replication ensure your services remain available even in localised outages or disasters.

Cyber Security Compliance Alignment

Staying compliant is simpler with BITS. We map your systems to frameworks like the Essential Eight, identifying gaps and implementing required controls. Our experts develop the necessary policies and documentation to satisfy audits and keep your organisation regulation-ready while genuinely strengthening your security posture.

Network & Endpoint Hardening

BITS fortifies your entire IT landscape, from core networks to field devices, with multiple layers of security. We implement network segmentation, firewalls, and intrusion prevention to isolate potentially corrupted systems and apply rigorous patching and malware protection on endpoints. This significantly reduces vulnerabilities and helps prevent attackers from moving laterally.

24/7 Monitoring

Critical infrastructure can't take a break, and neither do we. BITS provides 24/7 monitoring of your servers, networks, and applications. Our tools continuously monitor for issues and raise instant alerts. Australian-based engineers respond immediately, often fixing problems before they impact operations, ensuring continuous uptime.

Rapid Incident Response

BITS acts immediately to contain any cyber attack or IT failure. Our incident response plans cover everything from ransomware outbreaks to hardware failures. We isolate threats, restore data from backups, and get you back online fast. Even at 3 AM on a holiday, our team is ready to protect your operations.

Legacy System Modernisation

Outdated tech is a frequent issue in critical infrastructure. BITS will gradually and safely modernise legacy systems with minimal downtime. We pinpoint which components to upgrade or integrate with newer systems and introduce secure technologies to improve reliability without downtime. The result is a future-ready infrastructure that remains compatible with older equipment.

Ready to secure and streamline your critical infrastructure IT?

Book a free 20-minute consultation with our specialist team. In this no-obligation session, we will:

Book a session with one of our experts to analyse your current situation and how BITS can help resolve your challenges.

Review your current IT infrastructure and identify any vulnerabilities or gaps.
Assess your cybersecurity compliance risks (ISO27002, Essential Eight, and other relevant standards).
Discuss opportunities for automation, cloud adoption and resilience improvements.
Provide a tailored roadmap to achieve robust security and 24/7 reliability for your operations.

Take the first step towards resilient, compliant technology. Schedule your consultation, and let’s safeguard Australia’s essential services together.

FAQ

What IT compliance requirements apply to critical infrastructure in Australia?

Critical infrastructure organisations must comply with the SOCI Act and align with frameworks like the Essential Eight to meet national cybersecurity standards.

Does the SOCI Act apply to my organisation?

If you operate in sectors like energy, water, transport or communications, the SOCI Act likely applies and requires you to implement security and risk management programs.

What is the Essential Eight, and why does it matter?

The Essential Eight is a cybersecurity baseline from the Australian Cyber Security Centre that helps critical infrastructure reduce risk and meet compliance requirements.

What are the top cyber threats to critical infrastructure?

Ransomware, phishing, and nation-state attacks are key threats targeting essential services due to their high impact and data sensitivity.

Why should we outsource IT instead of hiring internally?

Outsourcing to BITS gives you instant access to specialised skills, 24/7 coverage, and cost efficiencies that are hard to match with internal teams.

How can we improve cybersecurity without replacing legacy systems?

BITS strengthens legacy environments with network segmentation, access controls, and layered security, minimising risk without full system replacement.

What’s the best way to monitor critical infrastructure IT systems?

Implementing 24/7 remote monitoring with automated alerts helps detect issues early and prevent downtime across essential IT and OT systems.

Can BITS provide 24/7 IT support for critical systems?

Yes, BITS offers 24/7 monitoring and support to ensure maximum uptime and rapid response to any IT incidents or failures.

How does BITS support disaster recovery and business continuity?

We provide secure off-site backups, tested recovery plans, and failover solutions to ensure that essential services can quickly recover from any disruption.